Support 9
Support Inquiries
Not too surprisingly, more than a half of emails we receive everyday are about i-Gun feature requests. If you have something you want to request, please visit the i-Gun Feature Request Forum to voice your opinions and vote!
For all non i-Gun requests, email us at support(at)vanillabreeze.com Although we cannot guarantee all emails will receive responses, we promise that we will do our best to read every single email and continue making innovations and improve our products.
Trouble-shootings
Developers cannot handle support requests associated with installation, sync and payment. We advise you contact Apple Support Team for all pre-installation diagnosis and trouble shooting. If you have trouble installing Classical Music Master Collection, make sure you have at least 4.5GB of free space before you download. You may also wish to download the app from device (or from PC, if your initial attempts have failed from device).
For those who have successfully installed one of our applications and wish to report bugs, we recommend that you try the following simple guides, before you contact us, as 90% of your symptoms will be gone.
1. Simply turn off your device and turn on again, (Press & hold power button for 3 sec) and see if this helps. Alternatively, you may wish to reset the device by pressing Power & Home buttons simultaneously for 6 sec. While all your data and installed software don’t get wiped out, we recommend that you back up all your information with iTunes, just in case.
2. Check out the blog post for news & updates. The problem you’re facing may be a known issue, and the fix may be on its way to the AppStore.
3. Upgrade your iPhone/iPod Touch with the latest firmware. Learn how
4. Uninstall the problematic app by tapping & holding on the icon from home screen for 3 seconds, and touching the ‘x’ mark on the upper right corner of the icon. Then reinstall the latest version of the software. (This may erase all data and settings within the app).
If none of this helps remedying situation, please contact us at support(at)vanillabreeze.com with the following information.
- Device Information : iPod Touch (1st gen? 2nd gen?), iPhone (2G? 3G?)
- OS version & Available memory : Check out from Settings > General > About
- Language setting & Installed software :
- Other things that may help us to diagnose the cause of the problem(s).
Unfortunately, we cannot provide support for jailbroken devices because hacked devices have modified OS and may cause troubles which we cannot identify or test upon.
Thank you!
I have an iPod touch (2nd Generation..version 2.2.1) How do I save the picture?
You can save what you seen on your screen simply by pressing Home and Power buttons simultaneously. This trick works from any applications on iPhone & iPod Touch.
I have an ipod touch second generation version 2.2.1. I bought your application from itunes and cannot upload/download it onto my ipod. Can you help please?
Once you have purchased an app from iTunes (PC/Mac), you can re-purchase the same app from AppStore (within your iPhone/iPod Touch) at no extra charge. Launch ‘App Store’ icon from your home screen, click on the ‘Search’ tab, then enter the app you wish to download.
In the mean while, you may wish to contact Apple through the following link for solving your issues on downloading applications from desktop. This is something Apple Customer Care can handle.
http://www.apple.com/feedback/itunesapp.html
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I’ve got an iPod touch 1st generation and even with headsets or speakers I can’t hear the sounds of the guns. What do I do?/why can’t I hear anything?
If you’re using iPod Touch 1st gen, there is a global sound setting you need to modify.
Home > Settings > General > Sounds > Sound Effects : Then Select “Both”
If you select “Speaker” instead of “Headphones” or “Both”, you will not be able to hear the gun sounds through your earphones.